The use of the Taitico by Mi Escondite Platform through its website is subject to the Terms and Conditions of Use set forth below. By using the Taitico Platform, you agree to be legally bound by this Agreement. We recommend reading this document carefully before using the Platform. If you do not agree with the terms set forth herein, please refrain from using the Platform. Your use of the Platform constitutes your acknowledgment and acceptance of this Agreement.

Taitico reserves the right to update the Platform and this Agreement at any time. Your continued use of the Platform after Taitico makes such updates will constitute your acceptance of the changes made.

The access and use of Taitico must comply with applicable laws, regulations, and standards. Taitico reserves the right to terminate your access to the page if you fail to comply with the provisions of this Agreement and/or additional conditions, without prior notice and at its sole discretion.

Privacy & Security

At Taitico, we value your privacy. Personal data provided during the reservation or ordering process is handled in accordance with our privacy policy. We are committed and reserve the right to:

  • Not to share our customers' information with third parties without their explicit consent.
  • Send emails of news, offers, and promotions solely and exclusively about our restaurant.
  • Customers are free to accept or decline receiving such emails at any time.
  • Upon registering on our website, the customer will be provided with a username and password, which they can use to make purchases on our virtual store, and they may also change it at any time.
  • If a customer prefers not to register, they can complete the necessary details in the shopping form and make their purchase as a "Guest".
  • It's important to note that the login information (username and password) is personal, and its disclosure to third parties will not imply any responsibility on the part of Taitico.

Cancellation and Refund Policy

For cancellation requests, it will be possible to cancel the order within the first 30 minutes after it has been placed. After this period, the customer will be responsible for completing the purchase. To request a cancellation or make any changes to your order, please contact our customer service team as soon as possible.

Customer Rights

The user has all the rights granted by the Organic Law of Consumer Protection regarding consumer protection in force in the territory of Ecuador.

Customer Responsibilities

It is the customer's responsibility to provide accurate and complete information when placing an order, including delivery details and any dietary restrictions or food allergies. It is the customer's responsibility to indicate any allergens they are allergic to, even if not specified in the dish, as it may be prepared with said ingredient. Taitico is not responsible for issues arising from incorrect information provided by the customer.

Payment Methods

We accept a variety of payment methods, including:

  • Cash.
  • Bank Transfer/Deposit.
  • Credit Card: Visa, MasterCard, JEP. [ONLINE].

All payments must be made in the local currency and are subject to the terms and conditions of the payment service provider.

Order Delivery

Orders will be received during our working hours from 11:00 to 22:00; outside of this period, orders will not be accepted or processed. We strive to ensure punctuality and accuracy in order delivery. We are committed to informing you about any delivery delays and resolving any issues promptly.

Intellectual Property Rights

All intellectual property rights related to the name, logo, and contents of the Taitico website are the exclusive property of our company. Unauthorized use of our brand is strictly prohibited, and any misuse will be subject to legal action.

Comunications

By registering on our website, you agree to receive email communications related to your account, orders, and special promotions. If you wish to opt out of these communications, you can do so by modifying your account settings or contacting our support team.

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